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Refund & Billing Policy

Terms governing subscription billing cycles, currency processing (AED/USD), upgrades, and 14-day refund policy.

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toc On This Page:
1. Subscription Billing Cycles & Currency2. 14-Day Money-Back Guarantee3. Plan Upgrades & Downgrades4. Corporate Invoicing & Tax Details

# 1. Subscription Billing Cycles & Currency

Certifada subscriptions are billed on a monthly or annual auto-renewing basis in UAE Dirhams (AED) or US Dollars (USD) via Stripe secured checkout.

# 2. 14-Day Money-Back Guarantee

New subscribers are eligible for a 100% full refund within 14 calendar days of initial subscription signup if satisfied with less than expected service.

# 3. Plan Upgrades & Downgrades

Upgrades take effect immediately with pro-rated billing for remaining days. Downgrades take effect at the conclusion of the current billing cycle.

# 4. Corporate Invoicing & Tax Details

Enterprise plans support corporate invoicing with payment terms (Net 30) via wire transfer. Tax invoices include UAE TRN tax registration details.

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Have questions about our legal policies or need custom enterprise terms?

Our legal and security team is available to assist enterprise procurement teams with custom DPA execution, data residency compliance, or SLA addendums.

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